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Don't tell anyone I'm updating from work.
Jun. 11th, 2005 02:16 pmYou know, I'm almost going to miss not dispatching next week. The crazies are my favorite, and we get at least one a day. Today has been insane.
I feel terribly for one Mr. Abdullah Hassan-- his fiancée is absolutely batshit insane.
My driver estimated that he would be at the Hassan residence at about 1:05 for a courtesy call-ahead. At 1:00, the fiancée had called twice, cursing that our driver was late even though a) the 1 hr call-ahead is an estimate and a courtesy, not a promise, and b) she knew that her delivery timeframe was between the hours of 1 and 5pm. That is what we are bound to, and that's what she had agreed to. In the spirit of customer service, I called the driver for her, who said he'd be there in less than 15 minutes because he'd hit a snag at his last stop. Hector is a great driver. If there was any major problem or if he'd be there later, he'd have told me so.
Blahblah blah we'd promised her this (no, we hadn't), blah blah blah she has a life (you confirmed the delivery!) blah blah blah I want to speak to your manager and I will never buy from the RoomStore again (good thing I don't work for the RoomStore, then)!
After cursing at me and cursing at Adrian for a good twenty minutes, she exclaimed that she was going back to work and no one would be there when the driver arrived, even though the driver was less than 15 minutes away and well within his timeframe. The driver could have arrived at 4:45pm, and she'd still have been expected to be there as per our confirmed agreement. I pointed this out, and made it clear that I could do no miracles, nor should I be expected to perform any on her behalf. I then spelled my name clearly in the event she wanted to lodge a complaint. Loonies are a waste of my time, so she can take it up with the company if she'd like to curse at someone else.
So the driver showed up, and we began our official not-at-home wait time at 1:20pm. No one was answering the door or my calls. After the 15-minute wait period was up, I gave my driver a confirmation and he moved on, after giving me a thorough description of the house so we had some proof that he'd been there.
1:45. Mr. Hassan calls from work, telling me that his fiancée said no one ever showed up. When I explained that our not-at-home procedure had been followed and well-documented, and that his fiancée was clearly bullshitting him. Poor guy. He only wanted his furniture delivered, and here his future wife was acting a fool. He sounded so apologetic. For him, I would have asked the driver to go back, since he was barely 10 minutes away-- but I was not going to potentially put him in the way of the human volcano, if she was in fact there and not answering the door.
Poor guy. He sounded like he needed a hug. He sounded like he knew he'd gotten himself a life sentence.
All things considered, this was pretty mild. I had one woman tell me she was going to have Channel 13 investigate me and she was going to write to the Washington Post because her driver was running a little late and by God, her husband was a dentist! Yeah. People get real upset over stupid little things. Part of me just laughs. The other half files this away for particularly amusing short stories.
I feel terribly for one Mr. Abdullah Hassan-- his fiancée is absolutely batshit insane.
My driver estimated that he would be at the Hassan residence at about 1:05 for a courtesy call-ahead. At 1:00, the fiancée had called twice, cursing that our driver was late even though a) the 1 hr call-ahead is an estimate and a courtesy, not a promise, and b) she knew that her delivery timeframe was between the hours of 1 and 5pm. That is what we are bound to, and that's what she had agreed to. In the spirit of customer service, I called the driver for her, who said he'd be there in less than 15 minutes because he'd hit a snag at his last stop. Hector is a great driver. If there was any major problem or if he'd be there later, he'd have told me so.
Blahblah blah we'd promised her this (no, we hadn't), blah blah blah she has a life (you confirmed the delivery!) blah blah blah I want to speak to your manager and I will never buy from the RoomStore again (good thing I don't work for the RoomStore, then)!
After cursing at me and cursing at Adrian for a good twenty minutes, she exclaimed that she was going back to work and no one would be there when the driver arrived, even though the driver was less than 15 minutes away and well within his timeframe. The driver could have arrived at 4:45pm, and she'd still have been expected to be there as per our confirmed agreement. I pointed this out, and made it clear that I could do no miracles, nor should I be expected to perform any on her behalf. I then spelled my name clearly in the event she wanted to lodge a complaint. Loonies are a waste of my time, so she can take it up with the company if she'd like to curse at someone else.
So the driver showed up, and we began our official not-at-home wait time at 1:20pm. No one was answering the door or my calls. After the 15-minute wait period was up, I gave my driver a confirmation and he moved on, after giving me a thorough description of the house so we had some proof that he'd been there.
1:45. Mr. Hassan calls from work, telling me that his fiancée said no one ever showed up. When I explained that our not-at-home procedure had been followed and well-documented, and that his fiancée was clearly bullshitting him. Poor guy. He only wanted his furniture delivered, and here his future wife was acting a fool. He sounded so apologetic. For him, I would have asked the driver to go back, since he was barely 10 minutes away-- but I was not going to potentially put him in the way of the human volcano, if she was in fact there and not answering the door.
Poor guy. He sounded like he needed a hug. He sounded like he knew he'd gotten himself a life sentence.
All things considered, this was pretty mild. I had one woman tell me she was going to have Channel 13 investigate me and she was going to write to the Washington Post because her driver was running a little late and by God, her husband was a dentist! Yeah. People get real upset over stupid little things. Part of me just laughs. The other half files this away for particularly amusing short stories.
